Home » FAQ


  • Q Do you send certifications, safety data sheets with the products? What is language of documents?

    A Products are delivered with all related documents such as analysis certificates, invoices, specification sheets etc. We try to decrease waste of printed paper use and for this purpose, we do not prefer to send safety data sheets (SDS) as hard copy when not otherwise specified because safety data sheets are always accessible on our web site as downloadable and printable files when necessary. Language of the all documents is English.
  • Q Which currencies do you accept and what is your payment term?

    A We offer our quotation in USD and we accept USD as major currency for international transaction. We can also accept CNY if you require it before quotation.
  • Q Do you accept credit card, money transfer or online payment on your web site?

    No, this web site is not based on e-commerce trading. The only way to buy our products is to contact via email/telephone.
  • Q Which costs and information are given on the quotations?

    A You find total cost on the quotations which includes shipment price, documentation fees, product prices and all other related costs. Detailed information about products and packaging are also given on the papers.
  • Q How can we get your quotation for the products?

    We do not sell our products on our web site directly as e-commerce trading (Credit card, money transfer, online payment etc.). Regarding international order progress, you have to get the quotation first to see the total cost (Including shipment cost, packaging cost etc.) before legal payment. 
  • Q Which international cargo company do you work with? Can we assign our contracted cargo company?

    We work with the shipper agent who can operate Fedex,Air and Sea for international shipments. You are able to assign your contacted carrier company but please be informed you will be also responsible for custom issues in speicial customs in that case.
  • Q What is the delivery time for stock products?

    A It depends on the customer's requests and type of the products. For reference standards, expected delivery time is 3 - 5 days for stock products. It is 2 - 4 weeks for custom synthesis products which can be customized according to customers' requests. Customers are always informed about the delivery time before payment in all cases.
  • Q Are products compliance with international standards?

    A Our products are manufactured according to international standards and customers' requires. We provide necessary resources and carry out our operations by being aware that total quality understanding is the fundamental source of sustainability in all activities of the company.
Rm 1955,Building 2,No.215,Lianhe North Rd.,Fengxian Dist.Shanghai 201417 China
About Us
Tocosynth is the Chinese dosmetic susidiary company of Tocopharm,who mainly R&D and manufacturing chemicals raw materials based in Shanghai,China.Our company was established in 2012.
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